Returns Policy

Returns cannot be accepted if you have not contacted us
and received authorisation prior to the return. Once we have authorised a return, we will provide you
with a form to print out and enclose it with your return • All authorised returns must be sent back to us within two days
of your return authorisation date.
Items returned must be in unused condition and in original and
unopened packaging. The items will not be accepted if they do not
meet these conditions or a restocking fee may be charged at our
discretion. We recommend you appropriately insure any returns as
we cannot be held responsible for lost or damaged returns. You will
not be reimbursed for the original postage and packing or return
costs if you return during your cooling-off period for any reason
other than a fault. Tanks, cartomisers and atomisers may not be
returned if they have been filled/built/used, for safety and hygiene
reasons. E-liquids, cartridges and drip tips may not be returned under any
circumstances for safety and hygiene reasons.